Terms and Conditions

We do not accept returns or offer refunds on any products unless the item received is deemed damaged or defective with photo proof on same day as delivery. As we are selling fragile perishable items - if no photo proof of damage is received, on day of delivery, the item is non-refundable. It is the nature of the product to crumble/have candy dust in every packaging (shipped or bought locally) - these are non-refundable inherent findings. 

If you believe you have received a damaged or defective product please contact us at roughcarabinerfarms@gmail.com, on day of delivery, with photo proof. In the event that your product is deemed damaged or defective, we may offer to exchange the product or process a refund. Each incident will be decided on a case-by-case basis and of the sole decision of Rough Carabiner Farms. Thank you!